TelXL's Analytics suite turns customer conversations into business intelligence: every word, tone and topic, understood at scale. How you consume that intelligence is up to you: a one-off report, or a live, always-on dashboard. The insight is the same. The delivery is your choice.
Every call, chat and email your business handles contains a signal about compliance risk, sales performance, customer sentiment and where your operation is falling short. Traditional QA reviews less than 5% of it. Nobody has time to listen to the rest.
TelXL's Analytics suite listens to 100% of it, using the same underlying AI engine. The only question is whether you want that intelligence as a single, guided report, or as a live dashboard you can return to every day.
Both products analyse conversations for topics, sentiment, compliance, sales performance and more. The difference is simply how, and how often, you receive that insight.
A single, guided report analysing your last 150 hours of conversations, delivered in 7 days with no ongoing commitment.
A live business intelligence dashboard analysing every conversation, every day, so you can track trends, coach teams and catch issues as they happen.
Both draw on the same analysis. The table below is about format and rhythm, not capability.
| Cxp Insights | Cxp Analytics | |
|---|---|---|
| Format | One-off written report + guided review | Live, self-serve business intelligence dashboard |
| Frequency | Single snapshot | Continuous, updated daily |
| Commercial model | One-off assessment | Usage-based subscription |
| Time to value | 7 days | Turnkey deployment, ongoing value |
| Data analysed | Up to 150 hours / 3 months historic | 100% of interactions, every day |
| Best for | A first look, a one-off business case, low commitment | Ongoing QA, coaching, compliance and trend-tracking |
| Commitment | None, risk-free | Subscription, cancel-anytime terms available |
| Underlying AI engine |
Whichever you choose, the underlying analysis is identical: only the packaging changes.
Understand what's really driving contact volumes.
Customer and agent emotion, tone and energy.
Flag risk keywords and adherence issues automatically.
What's driving, or blocking, sales performance.
Objective, consistent scoring across every interaction.
Whether contacts were resolved, and why when they weren't.
Start with Cxp Insights. It's a one-off, risk-free way to see exactly what your conversations are telling you, and moving to a 12-month contract with TelXL afterwards is straightforward.
Choose Cxp Analytics. It's a live dashboard, continuously scoring 100% of interactions, so your team always has current, actionable insight, not a point-in-time snapshot.
Yes, many customers do. It's a natural, evidence-based way to build the business case for continuous analytics, and moving to a 12-month Analytics contract afterwards is straightforward.
No. Both are platform-agnostic and work with any existing CCaaS or telephony estate, no rip-and-replace required.
Tell us which fits, or let us help you decide. Either way, you'll see the same quality of insight.
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