Creating Customer Experience
We believe the interactions between businesses and their customers should feel exceptional.
The best kept secret in the channel…
We’ve taken all that experience and created the most agile CX platform for you to sell to the SMB market, with multiple licences to flex to your customers’ needs…
Introducing the
Customer Experience Suite.
Innovations like customisable UIs, smart routing, as well as ‘Five Nines’ reliability all deliver exceptional calling experiences.
Enable SMB’s to compete with larger rivals by opening up digital channels like chat, social media and email.
Join TelXL’s Partner Community
A platform that adapts to your customers’ needs, providing you the reseller with margin opportunities, whatever the solution.
Including voice, email, social and many more.
We support our partners across multiple verticals.
Triple redundancy.
All our customers live on all three of our nodes at any given time.
We are fully accredited.
Latest News
PSTN Switch Off: TelXL customers will see a seamless transition
Our national analogue PSTN and ISDN networks will no longer be around from 2025 as the UK moves to a fully digital network infrastructure.In this article, we outline what this will mean for businesses, why it is happening and happily report that TelXL’s customers will...
Payments, PCI and the TelXL Toolkit – PCI Telecom
PCI Telecom are one of TelXL’s most established resellers, with a relationship now stretching back nearly 20 years. We talked to Christian Coe, CEO of PCI Telecoms, to understand what TelXL offers him and his business and the value that this derives.Who are PCI...
5 key contact centre trends that are influencing TelXL in 2022 and beyond
It is clear that the challenges of COVID and the emergence of new technologies, at record speeds, particularly in the communication and collaboration space, have changed contact centres for good.Here at TelXL we have some exciting plans for our future product roadmap...
The direction of Microsoft Teams and relevance to contact centres
Microsoft Teams first came on to the scene as recently as 2016 after a company hackathon. Subsequently, growth has been astronomical, not least over the past few years during COVID. Now the role of Teams is evolving, and it is relevant to contact centres. We explain...