Connect365 takes its contact centre portfolio to the next level by partnering with industry veteran of 20 years and CCaaS expert, TelXL.
This partnership enables Connect365 to offer enterprise-level CCaaS solutions to any size of contact centre, alongside the ability to create flexible packages for their clients. This provides customers and their contact centres of all sizes with better choice and flexibility in the CaaS solutions they procure.
“We are delighted to have partnered with TelXL and be part of the PartnerXL team. With Cxp we can now supply our clients with a solution that is different to any other CCaaS platform available to the channel. Its flexibility allows contact centres to adapt to any operational requirements.”
“Their partner program, PartnerXL, has provided us with excellent knowledge transfer, and continuous support to ensure we are fully equipped to engage on all our customer opportunities. We look forward to working with TelXL.”
said Mark Dimeloe, Head of Channel Sales from Connect365.
Andy Jones, CRO at TelXL said:
“The team at TelXL are really excited to have Connect365 as part of the PartnerXL program. We are looking forward to working together in providing exceptional customer experience and in helping them demonstrate how our voice, digital and omnichannel CCaaS solution, Cxp, can support customers’ growth.”
Cxp includes flexible voice-centric, digital-centric and omnichannel CCaaS routes, accompanied by the Cxp Creator proposition, where TelXL works with partners to create a solution that grows at their pace. This approach is designed to provide elevated levels of agility, enabling partners to offer solutions more suited to their customers’ commercial and operational needs.
Furthermore, Connect365, will be onboarded to TelXL’s Partner Program, Partner XL, which provides a dedicated and continuous enablement program allowing members to expand their contact centre portfolio, with increasing reward and benefits for sales success.
For over 20 years, TelXL has been at the forefront of contact centre innovation. With a focus on crafting platforms to enhance both customer and end-user experience, it has delivered some of the most successful solutions now being supplied through the channel.