Technical Operations Manager

• Lead our dynamic Technical Operations Team, ensuring alignment with our business objectives.
• Guide and mentor the team in the design, implementation and support of our server, network and database infrastructure hosted in Tier 1 data centres and Azure.
• Collaborate with leaders across Engineering, Product and Partner Operations to drive operational excellence, ensuring optimal performance and security across our technical infrastructure.

We are currently recruiting for a Technical Operations Manager to join our growing Communications business TelXL. We specialise in CCaaS (Contact Centre as a Service) creating and delivering Voice, Digital and Omnichannel solutions. We work in the Channel, partnering with MSPs, Resellers and VARs to deliver exceptional customer experience.

Your expertise will enhance our operational efficiencies, ensure the robustness and security of our infrastructure, and deliver exceptional experiences for both our partners and customers.

Though this role is not hands-on, you will need to be able to have relatable experience in networking/infrastructure management to effectively manage the technical operations team, provide informed guidance and reduce single point dependencies.

As a Technical Operations Manager, you will;

• Lead the day-to-day management and continuous improvement of the Technical Operations team

• Play a pivotal role in driving operational efficiencies, cost optimisation and best practices to lower the cost to serve

• Ensure our infrastructure remains robust, secure, and scalable mitigating inefficiencies and minimising customer impacting incidents

• Be responsible for incident management and through collaboration with other stakeholders, identify root causes and resolutions

• Oversee capacity management for infrastructure, systems and services

• Actively contribute to improvements of the technical strategy and architecture.