--- title: Blog - TelXL | Admin description: Read the latest contact centre and customer experience updates and technology image: https://telxl.com/hubfs/Standard%20social%20image/standard%20social%20image%20for%20the%20website.png --- [![TelXL](https://telxl.com/hubfs/TelXL-logo-strapline_256x119.png)](https://telxl.com) [Home](https://telxl.com) Products [Contact Centre](https://telxl.com/contact-centre) [AI Virtual Receptionist](https://telxl.com/ai-virtual-receptionist) [Cxp Analytics](https://telxl.com/cxp-analytics) [Cxp Insights](https://telxl.com/cxp-insights) [Partners](https://telxl.com/partners) Company [About Us](https://telxl.com/about) [Careers](https://telxl.com/careers) [Blog & News](https://telxl.com/blog) [Become a partner](https://telxl.com/partners#signup) Blog & News # Ideas, insight and news *from TelXL* . Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news. [All](https://telxl.com/blog) ![AI Readiness for Contact Centres: Why a Checklist Isn't Enough](https://telxl.com/hubfs/06_insights_ai_readiness_1.png) AI ### [AI Readiness for Contact Centres: Why a Checklist Isn't Enough](https://telxl.com/blog/contact-centre-ai-readiness-assessment) Ask most contact centre leaders whether they're "AI ready" and they'll point to a checklist somewhere: cloud infrastructure ticked off, ... Admin 10 Aug 2026 ![How Partners Can Turn Contact Centre Analytics Into a Recurring Revenue Stream](https://telxl.com/hubfs/05_analytics_recurring_revenue_1.png) Analytics ### [How Partners Can Turn Contact Centre Analytics Into a Recurring Revenue Stream](https://telxl.com/blog/contact-centre-analytics-recurring-revenue-partners) Most partners selling contact centre technology follow the same pattern by heart: you win the deal, you configure the platform, you invoice ... Admin 10 Aug 2026 ![Why Partners Are Choosing One CX Partner, Not Three](https://telxl.com/hubfs/10_portfolio_one_partner_1.png) Contact Centre ### [Why Partners Are Choosing One CX Partner, Not Three](https://telxl.com/blog/one-partner-multiple-platforms-for-resellers) Ask a reseller how many vendors sit behind their contact centre proposition and the honest answer is rarely one. A CCaaS platform from one ... Admin 10 Aug 2026 XL Industry Insights ### [Understanding the AI Opportunities for Contact and Call Centres](https://telxl.com/blog/understanding-the-ai-opportunities-for-contact-and-call-centres) Artificial intelligence may sound like a phrase from a Sci-Fi film, but this is a technology that is becoming more accessible to almost ... Admin 29 May 2023 XL Industry Insights ### [Bringing Contact Centre Back-and-Front-Offices Together with Teams](https://telxl.com/blog/bringing-contact-centre-back-and-front-offices-together-with-teams) Over the last three to four years, Microsoft has developed its internet-based phone system at pace, delivering capabilities that challenge ... Admin 01 Oct 2022 XL Industry Insights ### [Why should SMEs consider upgrading to a contact centre solution?](https://telxl.com/blog/why-should-smes-consider-upgrading-to-a-contact-centre-solution) Thinking about the types of businesses that run contact centres, you might not immediately think of an SME. While it’s true that the ... Admin 01 Sep 2022 XL Industry Insights ### [Trends in contact centres to 2025: anticipating a focus on automation](https://telxl.com/blog/trends-in-contact-centres-to-2025-anticipating-a-focus-on-automation) We are well on the path towards digital-first interactions. The speed of advancement in both business and consumer technology means that ... Admin 01 Jul 2022 XL Educate ### [PSTN Switch Off: TelXL customers will see a seamless transition](https://telxl.com/blog/pstn-switch-off-telxl-customers-will-see-a-seamless-transition) Our national analogue PSTN and ISDN networks will no longer be around from 2025 as the UK moves to a fully digital network infrastructure. ... Admin 01 Jun 2022 XL Industry Insights ### [5 influential contact centre trends for 2022 and beyond](https://telxl.com/blog/5-key-contact-centre-trends-that-are-influencing-telxl-in-2022-and-beyond) It is clear that the challenges of COVID and the emergence of new technologies, at record speeds, particularly in the communication and ... Admin 01 Apr 2022 XL Industry Insights ### [The direction of Microsoft Teams and relevance to contact centres](https://telxl.com/blog/the-direction-of-microsoft-teams-and-relevance-to-contact-centres) Microsoft Teams first came on to the scene as recently as 2016 after a company hackathon. Subsequently, growth has been astronomical, not ... Admin 01 Mar 2022 Stay in the loop ## Get TelXL news in your inbox Product updates, partner opportunities and CX thinking, roughly once a month. Subscribe Have a story to share? ## We love featuring partner and customer success stories If TelXL has helped your business or your customers, we'd love to tell the story. 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