by tel-admin | Nov 18, 2022 | XL Industry Insights
We are well on the path towards digital-first interactions. The speed of advancement in both business and consumer technology means that most contact centre managers seem destined never to feel ready for the future. The impact of technological diffusion over the past...
by tel-admin | Oct 31, 2022 | XL Educate
Our national analogue PSTN and ISDN networks will no longer be around from 2025 as the UK moves to a fully digital network infrastructure. In this article, we outline what this will mean for businesses, why it is happening and happily report that TelXL’s customers...
by tel-admin | Sep 1, 2022 | XL Case Study
PCI Telecom are one of TelXL’s most established resellers, with a relationship now stretching back nearly 20 years. We talked to Christian Coe, CEO of PCI Telecoms, to understand what TelXL offers him and his business and the value that this derives. Who are PCI...
by tel-admin | Jun 20, 2022 | XL Industry Insights
It is clear that the challenges of COVID and the emergence of new technologies, at record speeds, particularly in the communication and collaboration space, have changed contact centres for good. Here at TelXL we have some exciting plans for our future product roadmap...
by tel-admin | Mar 1, 2022 | XL Industry Insights
Microsoft Teams first came on to the scene as recently as 2016 after a company hackathon. Subsequently, growth has been astronomical, not least over the past few years during COVID. Now the role of Teams is evolving, and it is relevant to contact centres. We explain...
